•      We currently deliver across India. For remote locations or international delivery, please contact us before placing an order.

 2. Returns & Refunds Policy

Eligibility for Returns

•      Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.

•      Customized or personalized products (such as Gift Box) cannot be returned or exchanged unless there is a damage in transit.

Return Process

•      Contact us within 2 days of receiving the order at [primoframe@gmail.com or 9092233177].

•      Provide your order number, a photo of the product, and a brief description of the issue.

•      Once approved, we’ll arrange for return pickup or ask you to ship the item back.

•      After receiving and inspecting the product, we’ll process your refund or replacement.

Refunds

•      Refunds are issued to the original payment method within 5–7 business days after approval.

•      Shipping charges are non-refundable unless the error was from our side.

Cancellations

•      Orders can be canceled before printing or dispatch by contacting our support team.

•      Once production or shipping has started, cancellations are not possible.